Shipping Policy
Every piece we make begins in the hands of a craftsman — and the journey from our workshop to your home is one we take seriously. This Shipping Policy explains how we prepare, pack, and send your order, and what you can expect along the way.
Handcrafted objects cannot be rushed. We ask for your patience as each piece is inspected, wrapped with care, and prepared for its journey to you.
Order Preparation & Shipping Cost
Each order is handled individually. Before a piece leaves our workshop, it passes through a careful quality check and is wrapped in protective packaging to ensure it arrives in the same condition it left.
Please allow 3–5 business days for order preparation, quality inspection, and packaging before dispatch.
During holidays and high-volume seasons, preparation may take up to 7 business days. We will notify you if any delay is expected.
A flat shipping fee of $6.99 applies to all orders, regardless of destination. Orders over $120 qualify for complimentary shipping.
Estimated Delivery Windows
Because our pieces travel from our workshop in Beijing to destinations around the world, delivery times vary by region. The following are estimates, not guaranteed dates.
Delivery windows are estimates and may be affected by customs clearance, carrier delays, or events beyond our control.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your package's journey.
Please note that tracking information may take 2–4 business days to appear after the shipping label is created. If the status does not update immediately, your package is still in transit — this is normal for international shipments.
Customs, Duties & Import Fees
International orders are shipped Delivered Duty Unpaid (DDU). This means that any customs duties, import taxes, or brokerage fees assessed by your country are the responsibility of the recipient.
zhiosmose™ is not responsible for delays caused by customs clearance. While additional fees are uncommon for small craft and household objects, regulations vary by country — we recommend checking with your local customs office if you have concerns.
Address Changes & Order Cancellation
We begin preparing orders promptly to ensure timely dispatch. If you need to update your shipping address or cancel your order, please contact us at service@zhiosmose.com within 12 hours of placing your order.
Once an order has entered the preparation stage, modifications or cancellations can no longer be accommodated. We appreciate your understanding.
Lost or Damaged Shipments
Your satisfaction matters to us. If something goes wrong during transit, we will make it right.
If your package arrives damaged, please send us a photograph within 72 hours of delivery. We will arrange a complimentary replacement as quickly as possible.
If the carrier confirms that your package has been lost, we will send a replacement at no additional cost to you.
Thank you for your patience.
Handcrafted pieces take time — and we believe the wait is worth it. If you have any questions about your shipment, we are just an email away.
Room 1022, 7th Floor, 15-3 Nanyuan Road, Fengtai District, Beijing, China
service@zhiosmose.com · +86 13714757302
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)