Privacy Policy
At zhiosmose™, protecting your personal information is not an afterthought — it is built into how we operate. This Privacy Policy explains what information we gather when you visit our store or place an order, how that information is used and safeguarded, and the choices you have about your data.
You will never find us selling your personal details to outside parties. The information you share is used to fulfill your orders, improve your shopping experience, and — only if you opt in — keep you posted about new pieces and special offers.
What Information We Gather
We collect information to make your shopping experience smooth and to fulfill your orders securely. This falls into two categories:
When you take certain actions on our site — placing an order, creating an account, signing up for our emails, or reaching out to customer support — we may ask for details such as:
- Your full name
- Email address
- Shipping and billing addresses
- Phone number
- Payment-related information, processed securely through our payment gateway
When you browse our store, certain details are gathered automatically by our systems and those of our partners. This includes:
- Your IP address
- Device type and browser information
- How you interact with our site — pages viewed, items clicked, time spent
- Data collected through cookies and similar technologies, explained in Section 05
How We Use Your Information
The information we collect serves specific, practical purposes — nothing more:
To process payments, arrange shipping, send order confirmations, and provide tracking updates so you always know where your piece is.
To personalize your visit, remember your preferences, and improve our website, product selection, and customer service based on how people use our store.
To respond to your questions and, only if you have opted in, to share news about new collections, promotions, or special offers. You can unsubscribe at any time.
To detect and prevent unauthorized transactions, fraudulent activity, and abuse of our systems — protecting both you and our store.
How We Protect Your Data
Keeping your information secure is a priority, not an afterthought. Here is how we approach it:
All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted by our payment gateway provider. Your card details never travel in plain text.
Personal information is stored on secure networks and can only be accessed by authorized personnel who are required to keep it confidential. Access is logged and monitored.
zhiosmose™ does not store your credit or debit card details on our servers after a transaction is completed. Payment processing is handled entirely by our PCI-compliant payment gateway.
No method of transmission over the internet or electronic storage is 100% secure, but we follow industry best practices and take all reasonable measures to protect your personal information.
Third-Party Sharing & Advertising Partners
zhiosmose™ does not sell, trade, or rent your personally identifiable information to outside parties for their own independent use. We only share data with trusted partners who help us operate our store and conduct our business — and only to the extent necessary to provide those services.
Certain third-party partners may place cookies, pixels, or similar technologies on our site to help deliver relevant advertisements to you across the web. These partners may collect information about your online activities across different websites over time. Our advertising partners include:
- Meta (Facebook / Instagram): https://www.facebook.com/privacy/policy
- Google: https://policies.google.com/privacy
Information collected by these partners is governed by their own privacy policies, not this one. You can opt out of targeted advertising by visiting the links above or by adjusting your browser's privacy settings.
Cookies & Similar Technologies
Yes — we use cookies. Cookies are small text files that a website stores on your device to help recognize your browser and remember certain information on future visits. We use several types:
Essential for basic site functionality — your shopping cart, checkout process, and secure areas of the store cannot work without them.
Help us understand how visitors use our site — which pages are popular, how long people stay, where they encounter issues — so we can improve the experience.
Used by partners such as Meta and Google to show you relevant advertisements for our products on other websites, and to measure the effectiveness of our advertising.
For a detailed breakdown of the cookies used by Shopify, our hosting platform, visit: https://www.shopify.com/legal/cookies
You can disable cookies through your browser settings at any time — though please note that some features of our site, particularly the shopping cart and checkout, may not function properly without them.
Links to Other Websites
Our store may include links to third-party websites or services — for example, links to our social media pages, shipping carriers, or payment providers. These sites operate independently and have their own privacy policies and practices.
zhiosmose™ is not responsible for the content, policies, or practices of any third-party site. We encourage you to review their privacy policies before sharing any personal information with them.
California Privacy Rights (CalOPPA)
In compliance with the California Online Privacy Protection Act (CalOPPA):
- You may browse our site anonymously if you wish
- This Privacy Policy is accessible via a clearly visible link on our website
- Any changes to this policy will be posted on this page
- You may update or correct your personal information by contacting us or by logging into your account
We honor Do Not Track (DNT) browser signals. When a DNT mechanism is enabled in your browser, we do not use tracking cookies, advertising pixels, or behavioral tracking technologies during your visit.
Children's Privacy (COPPA)
zhiosmose™ does not knowingly collect personal information from children under the age of 13. Our store and services are intended for adult shoppers.
If you believe a child under 13 has provided us with personal information, please contact us immediately at service@zhiosmose.com. We will promptly take steps to remove that information from our systems and take any additional action appropriate under the circumstances.
Data Breach Response
We follow the Fair Information Practices framework. In the unlikely event of a data security breach that affects your personal information, we will:
- Notify affected users by email within 7 business days of discovering the breach
- Post a prominent notice on our website within 7 business days
- Take immediate steps to contain the breach and prevent further unauthorized access
- Provide you with information about what data was affected and what steps you can take to protect yourself
Email Marketing & CAN-SPAM Compliance
We collect email addresses primarily to process orders and send order-related updates — confirmations, shipping notifications, tracking information, and responses to your inquiries. If you opt in to our marketing list, we may also send promotional emails about new collections, special offers, and brand updates.
In compliance with the CAN-SPAM Act:
- We do not use false or misleading subject lines or sender information
- Promotional emails are clearly identified as marketing messages
- Every promotional email includes our physical mailing address
- You may unsubscribe at any time by following the instructions at the bottom of each email
- We honor all opt-out requests promptly — within 10 business days, and typically much sooner
Even if you unsubscribe from marketing emails, we will still send you transactional messages related to your orders — order confirmations, shipping updates, and responses to your questions.
Questions About Your Privacy?
If you have any questions about this Privacy Policy, how your data is handled, or would like to request access to, correction of, or deletion of your personal information, please reach out to us. We take every privacy inquiry seriously and will respond within one business day.
Email: service@zhiosmose.com
Phone: +86 13714757302
Address: Room 1022, 7th Floor, 15-3 Nanyuan Road, Fengtai District, Beijing, China
Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Thank you for trusting us.
Your personal information is treated with the same care we put into every piece we make. If anything in this policy is unclear, we are just an email away.
Room 1022, 7th Floor, 15-3 Nanyuan Road, Fengtai District, Beijing, China
service@zhiosmose.com · +86 13714757302
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)