Return & Refund Policy

Return Eligibility

We offer a 30-day return window. This means you have 30 days from the date your item is delivered to request a return.

To qualify for a return, the item must meet all of the following conditions:

— In the same condition as when you received it

— Unused and undamaged, with any original tags attached

— In its original packaging

— Accompanied by a receipt or proof of purchase

Section 02

How to Request a Return

To begin the return process, please email us at service@zhiosmose.com with your order number and a brief description of the reason for return.

Once your return request has been reviewed and approved, we will send you a prepaid return shipping label along with clear instructions on how and where to send your package.

Please note: Items returned without prior approval and a valid return authorization will not be accepted. Always contact us first before sending anything back.

Section 03

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is defective, damaged in transit, or does not match what you ordered, contact us immediately at service@zhiosmose.com.

Including photographs of the item and its packaging will help us evaluate the issue quickly and arrange a replacement or refund as appropriate.

Section 04

Items That Cannot Be Returned

For reasons of hygiene, safety, and practicality, the following items are not eligible for return:

— Perishable goods, including food, plants, and flowers

— Custom or personalized products made to order

— Personal care items, including beauty and hygiene products

— Hazardous materials, flammable liquids, or gases

— Items purchased on sale or at a promotional discount

— Gift cards and original shipping fees paid at checkout

If you are uncertain whether your item qualifies for return, please contact us before initiating the process.

Section 05

Exchanges

The quickest way to receive the item you want is to return the original piece and, once your return has been accepted, place a new order for the replacement item.

This approach ensures that the replacement is available and dispatched to you without unnecessary delay.

Section 06

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If Approved

Your refund will be issued to the original payment method used at checkout.

Processing Time

Please allow up to 10 business days for the refund to be processed from the date of approval.

Bank Processing

Your bank or card issuer may require additional time to post the refund to your account. If more than 15 business days have passed since approval, please contact us at service@zhiosmose.com.

Section 07

Return Address

A prepaid return shipping label provided by zhiosmose™ is required before sending any items back. Please do not ship returns without prior authorization.

Return Address

Beijing Xingchang Technology Co., Ltd.
Room 1022, 7th Floor, 15-3 Nanyuan Road
Fengtai District, Beijing, China

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